Frequentlt Asked Questions

Please review for any questions relating to Booking , Cancelations , Special Requests and general terms and conditions.

Your booking is confirmed and a contract exists when Seascape Excursions of Nova Scotia issues a confirmation after receipt of the applicable deposit amount. Please check your confirmation carefully and report any incorrect or incomplete information to the Tour Operator or authorized agent immediately. Please ensure that names are exactly as stated in the relevant passport.

  • You must be at least 18 years of age to make a booking. You agree to provide full, complete and accurate information to Seascape Excursions of Nova Scotia

By booking on behalf of other participants, you are deemed to be the designated contact person for every participant included on that booking. This means that you are responsible for making all payments due in connection with your Tour booking, notifying Seascape Excursions of Nova Scotia if any changes or cancellations are required and keeping your party informed.

By booking on behalf of another person or persons, you represent and warrant that you have obtained all required consents. You are responsible for verifying that any information you provide on behalf of another participant is complete and accurate and Seascape Excursions of Nova Scotia will under no circumstances be liable for any errors or omissions in the information provided to complete a booking

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You are responsible for assessing whether a Tour is suitable for you. You should consult your physician to confirm your fitness for travel and participation in any planned activities. You should seek your physician’s advice on vaccinations and medical precautions.Seascape Excursions of Nova Scotia does not provide medical advice. It is your responsibility to assess the risks and requirements of each aspect of the Tour based on your own unique circumstances, limitations, fitness level and medical requirements.

  • Seascape Excursions of Nova Scotia reserves the right to request further information or professional medical opinions where necessary, as determined in its discretion, for your safety or the safe operation of a Tour.
  • Seascape Excursions of Nova Scotia reserves the right to deny you permission to travel or participate in any aspect of a Tour at any time and at your own risk and expense where the Tour Operator determines that your physical or mental condition renders you unfit for travel or you represent a danger to yourself or others.
  • Seascape Excursions of Nova Scotia  may refuse to carry anyone with certain medical conditions if reasonable accommodation or alternatives cannot be arranged.

Any special requirements must be disclosed to Seascape Excursions of Nova Scotia at the time of booking. The Seascape Excursions of Nova Scotia will use reasonable efforts to accommodate special requirements or requests but this is not always possible given the nature of the destinations visited and availability of options outside a planned itinerary. Certain activities may be inaccessible to you if your mobility is limited in any way. All food allergies and dietary restrictions must be disclosed to Seascape Excursions of Nova Scotia at the time of booking but Seascape Excursions of Nova Scotia cannot guarantee that dietary needs or restrictions can be accommodated. Any special requests or requirements do not form part of these Terms or the contract between you and Seascape Excursions of Nova Scotia and Seascape Excursions of Nova Scotia is not liable for any failure to accommodate or fulfill such requests.

You may cancel your booking by notifying Seascape Excursions of Nova Scotia. Cancellation fees, if any, will be determined with reference to the date on which notice of cancellation is received by Seascape Excursions of Nova Scotia and are expressed as a percentage of the total price pre - paid for the cancelled Tour, product or service.

Cancellation of a Tour:

(a) Cancellation received 60 days or more before departure of first product or service in relevant booking: Lifetime Deposit will be held by Seascape Excursions of Nova Scotiain accordance with these Terms, the remainder of the payments made to Seascape Excursions of Nova Scotia in respect of the cancelled product will be refunded.

(b) Cancellation received 59-30 days before departure of first product or service in relevant booking: Lifetime Deposit will be held by Seascape Excursions of Nova Scotia in accordance with these Terms, an amount equal to 50% of the remainder of the payments made to Seascape Excursions of Nova Scotia in respect of the cancelled Tour will be refunded.

(c) Cancellation less than 30 days before departure of first product or service in relevant booking: Lifetime Deposit will be held by Seascape Excursions of Nova Scotia in accordance with these Terms, and no further refund will be payable.

The quoted price of the Tour and any products or services offered by Seascape Excursions of Nova Scotia is subject to change at any time, before booking confirmation, up to 30 days before departure. After a confirmation invoice has been issued by Seascape Excursions of Nova Scotia, Seascape Excursions of Nova Scotia reserves the right to impose surcharges on any products or services booked for reasons arising from increases in transportation costs, fuel costs, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airport charges, local operator costs, currency and exchange fluctuations, increases in taxes, or government action which impacts the price of the applicable products or services; provided however, the Tour Operator will only do so where the increase in question is greater than 2% of the original price paid for the products or services (excluding add-ons, insurance, and taxes). Upon learning of the necessity to impose a surcharge in accordance with this section Seascape Excursions of Nova Scotia will provide notice to you as soon as reasonably possible.

Where the increase in price is greater than 7% of the original price of the applicable products or services (excluding add-ons, insurance and taxes), you may choose to either:

(a) cancel the applicable booking without incurring any penalty; or

(b) accept the change of price.

You must notify Seascape Excursions of Nova Scotia of your choice within 14 days of receipt of notice of the increase or you will be deemed to have accepted the price change and will be liable for payment of the increase.

From time-to-time Seascape Excursions of Nova Scotia may offer reduced pricing on certain products or services. Reduced pricing applies only to new bookings. Bookings where payment of at least a deposit has been received by Seascape Excursions of Nova Scotia are not entitled to reduced pricing.

 

At the time of booking, a non-refundable deposit is applicable per Tour is due to Seascape Excursions of Nova Scotia. The non-refundable deposit should be sent to the Tour Operator or authorized agent, as applicable.

Lifetime Deposits: If you cancel your booking, and that cancellation is not a result of nonpayment or any other breach of these Terms, the deposit amount will be held as a “Lifetime Deposit” with the Tour Operator, subject to these Terms. Lifetime Deposits have no expiry and may be applied towards payment of a deposit on any other Tour offered by Seascape Excursions of Nova Scotia. The Lifetime Deposit is transferable and may be transferred by you to another individual of your choosing by providing notice to Seascape Excursions of Nova Scotia in writing.

For the avoidance of doubt, only the deposit amount will form part of the Lifetime Deposit. The Lifetime Deposit has no cash value. Only one Lifetime Deposit may be applied per tour per product booked. A Lifetime Deposit must be applied to a new Tour booking that is of equal or greater value to the cancelled Tour for which the Lifetime Deposit was originally received. A Lifetime Deposit may not be applied to the same or similar dates of travel.

Deposit amounts will vary dependant on tour length and services rendered.

Unless otherwise requested the balance of the tour price shall be paid to the driver/guide at first meeting before the tour is conducted on the day of the tour.